The offering is enriched with additional features, allowing companies to rely on a professional and reliable contact center in Microsoft Teams
Patton, the US manufacturer of solutions for All-IP, cloud and Unified Communication communications, and Mida Solutions, an Italian company specialized in Unified Communications, enrich the offer with the aim of further improving the solutions for Microsoft Teams with additional features, thus enhancing the offer of Unified Communications solutions proposed by Mida to consolidated customers and potential new customers. Patton’s enterprise Session Border Controller (eSBC) range, certified for direct routing in Microsoft Teams, has shown seamless, successful interoperability with Mida Solutions’ UC applications for Microsoft Teams, so businesses can rely on a professional, feature-rich, and reliable contact center in Microsoft Teams.
Seamlessly interacting with the Mida C3 Cloud Contact Center for Teams solution, the Patton SmartNode eSBC series provides users with all the advanced call management capabilities they need directly within their Teams environment. Patton eSBC is able to connect all Mida products to the PSTN network and allows Mida staff to use Teams to manage any type of communication.
Patton’s enterprise Session Border Controller (eSBC) range was recently certified for direct routing with Microsoft Teams so that companies using Microsoft Teams can confidently choose any enterprise-class telephony service without having to worry about interoperability delays during deployment or troubleshooting during operation. “Choosingthe right Unified Communications solution allows companies to achieve considerable benefits in terms of: employee collaboration and efficiency, reduction of communication costs and waste of time, improvement of the experience and customer service”underlines Gilberto di Pietro, regional sales director of Patton. “The Patton Smart Node SBC series certification for Microsoft Teams Direct Routing extends the scope of our solutions and enables partners like Mida Solutions to offer their Unified Communications solutions for Microsoft Teams to a wider audience.” Marco Cortese, co-founder and president of Mida, commented:”This partnership brings enormous benefits to all our mutual customers: the proven interoperability between the systems eliminates any kind of technical complexity and allows us to focus solely on the operational aspects of the new contact center solution in Microsoft Teams”.